Question 1

What is the Cosmos Play Sofa?

Accepted Answer

The Cosmos Play Sofa is a modular, kid-safe furniture system designed to spark creativity and imagination. Made with high-density foam and durable, washable covers, it can be configured into countless builds - from forts and slides to cozy reading nooks. It's furniture that grows with your child's imagination!

Question 2

What age is the Cosmos Play Sofa suitable for?

Accepted Answer

The Cosmos Play Sofa is designed for children ages 6 months and up. For infants and toddlers under 2 years, we recommend adult supervision during play. The versatile design means it remains engaging and useful well into the teenage years and beyond - even adults love it!

Question 3

How many pieces come in a Cosmos Play Sofa set?

Accepted Answer

Each Cosmos Play Sofa set includes 4 foam pieces, smartly encased into 2 base modular rectangles and 2 triangle pillows. These pieces can be arranged in over 100 different configurations, providing endless play possibilities.

Question 4

Is the Cosmos Play Sofa safe for kids?

Accepted Answer

Absolutely! Safety is our top priority. The Cosmos Play Sofa is made with RoHS certified foam that is free from harmful chemicals, flame retardants, and heavy metals. All covers are made from child-safe, non-toxic materials and have been tested to meet international safety standards.

Question 5

Can adults use the Cosmos Play Sofa?

Accepted Answer

Yes! While designed with kids in mind, our high-density foam supports adults comfortably. Many parents love using it as a reading nook, meditation space, or extra seating for guests. The foam maintains its shape even with adult use.

Question 6

What are the dimensions of the Cosmos Play Sofa?

Accepted Answer

The complete Cosmos Play Sofa measures 66" L x 33" W x 22" H when assembled as a standard sofa. Individual piece dimensions: Base cushions are 66" x 33" x 4.5" each, and triangle pillows are 22" x 15" x 13".

Question 7

What materials are used in the Cosmos Play Sofa?

Accepted Answer

The inner foam is high-density polyurethane foam that is RoHS certified. Our covers are made from premium knitted velvet fabric (100% polyester) that is soft, durable, and easy to clean. All materials are tested for safety and durability.

Question 8

How much does the Cosmos Play Sofa weigh?

Accepted Answer

The complete set weighs approximately 12 kgs, making it easy for children to move and rearrange pieces on their own. Individual pieces range from 1.5 kg to 4 kg.

Question 9

What colors are available?

Accepted Answer

We offer 8 vibrant colors: Jupiter Orange, Carnival Yellow, Lagoon Blue, Magical Maroon, Cloudy Grey, Jungle Green, Cotton Candy Pink, and Sorbet Mint Green. All colors are designed to complement modern home décor while being fun and playful.

Question 10

Can I buy additional covers separately?

Accepted Answer

Yes! We sell replacement covers in all 8 colors so you can refresh your Play Sofa's look or have backups while washing. Waterproof liners are also available separately for added protection against spills and accidents.

Question 11

How do I clean the Cosmos Play Sofa covers?

Accepted Answer

The Cosmos Play Sofa covers can either be dry cleaned, hand washed or machine washed. For machine wash, simply unzip and remove the covers, wash on a gentle cycle with cold water, but do not tumble dry. We recommend washing similar colors together. Do not use bleach or fabric softener.

Question 12

How do I clean the foam inserts?

Accepted Answer

The foam inserts should be spot cleaned only. Use a damp cloth with mild soap to clean any spills or stains. Allow the foam to air dry completely before putting the covers back on. For tougher stains or spills, wash with a mild shampoo along with water and let it air dry. Avoid drying in direct sunlight/heat.

Question 13

Are waterproof liners available?

Accepted Answer

Yes! We offer waterproof liners that fit over the foam inserts, providing an extra layer of protection against spills, accidents, and pet messes. The liners are breathable yet fully waterproof, and they're easy to wipe clean.

Question 14

How often should I wash the covers?

Accepted Answer

We recommend dusting/vacuum cleaning covers every 2-4 weeks with regular use, and washing when deemed necessary. For spills or accidents, it is advisable to wipe away the spill immediately and wash it soon after, if required.

Question 15

Will the colors fade after washing?

Accepted Answer

Our premium knitted velvet fabric is designed to retain its color even after multiple washes. To minimize fading, wash in cold water, avoid direct sunlight when drying, and don't use bleach.

Question 16

Do you offer free shipping?

Accepted Answer

Yes! We offer FREE delivery across all of India. No minimum order required - whether you're ordering a complete Play Sofa set or just replacement covers, shipping is always on us!

Question 17

How long does delivery take?

Accepted Answer

Standard delivery takes 5-7 business days for most locations in India. Metro cities typically receive orders within 3-5 business days. You'll receive tracking information via email once your order ships.

Question 18

How is the Cosmos Play Sofa shipped?

Accepted Answer

Your Cosmos Play Sofa arrives in 2 separate boxes, owing to the large size of the product. There is a possibility that the boxes may reach you separately, in a span of few days. The product is ready to use immediately after opening the box.

Question 19

Can I track my order?

Accepted Answer

Absolutely! Once your order ships, you'll receive an email with a tracking link. You can also track your order by logging into your account on our website or contacting our customer support team.

Question 20

Do you ship internationally?

Accepted Answer

Currently, we only ship within India. We're working on expanding to more countries - follow us on social media for updates on international shipping availability!

Question 21

What is your return policy?

Accepted Answer

Returns or replacement of the product can be initiated if the product is damaged, defective or different from what was ordered. Returns must be initiated within 7 days of delivery of the product and the product must be in its original packaging and unused.

Question 22

How do I initiate a return?

Accepted Answer

To start a return, contact our customer support team via email or phone. We'll provide you with a return authorization and shipping instructions. Contact us at support@tinyexplorer.in or call +91 7383006658 within 7 days of receiving your order.

Question 23

What does the warranty cover?

Accepted Answer

5 years limited warranty is applicable on the square foams. No warranty is applicable on the triangle foams. No warranty is applicable on the cosmos covers. The money back warranty is limited to sagging, crumbling and natural degeneration of the square foam only. Any sort of damage to the foam while opening the package or using the foam will not be applicable for warranty claims.

Question 24

How do I make a warranty claim?

Accepted Answer

To make a warranty claim, email us at support@tinyexplorer.in with photos of the defect and your order number. Our team will review your claim within 5-7 business days and arrange for repair, replacement or refund if approved.

Question 25

Can I exchange my Play Sofa for a different color?

Accepted Answer

Once shipment has been initiated and product is picked up from our premises, exchange or cancellation is not possible. Exchange or cancellation can be requested till the product pickup is done. You can any time buy a set of new color covers to give your play sofa a makeover.

Question 26

Is the Cosmos Play Sofa safe for infants?

Accepted Answer

The Cosmos Play Sofa is suitable for children 1 year and older. For infants and young toddlers, always supervise play and avoid configurations that could pose suffocation or falling risks.

Question 27

Can the Play Sofa be used as a bed?

Accepted Answer

Yes, the Cosmos Play Sofa can be used as a floor bed.

Question 28

How should I set up the Play Sofa for safe play?

Accepted Answer

Always place the Play Sofa on a flat, stable surface away from stairs, sharp corners, and furniture. Ensure the play area is clear of hazards. For climbing and sliding configurations, use on soft flooring or place cushions around the area.

Question 29

Is the foam fire-resistant?

Accepted Answer

No. To make it fire-resistant, it requires chemical treatment which we have avoided. We do not use harmful flame retardant chemicals. Our foam is RoHS certified, which means it meets strict standards for safety and environmental impact..

Question 30

What is the weight limit?

Accepted Answer

There is no weight limit for regular seating. Each piece is designed to support weights up to 100 kgs or more. The complete sofa configuration can support multiple children or adults. The high-density foam maintains its shape and support even with heavy use.

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